Why is Welfie asking me to reconnect?
If Welfie is showing an "Action needed" banner asking you to re-authenticate an account, here's why and how to fix it.
Why this happens
Connections aren't permanent — they need to be refreshed periodically. The main reason is the institution's own security policy — most Australian banks and super funds require you to re-authenticate after a set window. It's a standard part of how data-sharing works under the Consumer Data Right and similar arrangements; Welfie can't opt out of it and your institution doesn't intend it as a problem.
A few other things can trigger it too:
- You changed your account password or security details at the institution.
- Your institution updated its sign-in flow or pushed an app update.
- Your bank or super fund's fraud system flagged something it wanted you to verify.
How to update access
- Tap your initials in the top-left of Welfie to open your profile and settings, then Financial accounts.
- Find the account showing the Action needed banner.
- Tap Update access.
- You'll be taken back to your institution's secure sign-in screen — sign in as you normally would.
After you've re-authenticated, your data should refresh within a few minutes.
If updating access isn't working
This is almost always something on the institution's side — an outage, a flow change, or a maintenance window. Try again a bit later; it usually resolves on its own.
If it's still not working after a day or so, message us in chat with the institution name (e.g. "my Westpac connection won't re-auth"). That lets us check whether there's a known issue with that institution and look into it from our side.
Need more help?
Message us in chat with the institution name and we'll dig in.