Updating your phone number
If your phone number has changed and you're not receiving Welfie verification codes, our team will need to update it for you. Here's how to request the change and what to expect.
Why does our team have to do this?
Your mobile number sits across both the Welfie app and our adviser system, so it needs to be updated in our official system after we've confirmed a couple of details with you — not in the app. Updating it through our team also makes sure your adviser has the right number to reach you on.
There isn't a self-service option to do this from inside the app.
How to request an update
The fastest way is to chat with us in the Welfie app — open the chat icon at the bottom of the screen and let us know you'd like to update your phone number. We'll confirm your name and email and ask for your new mobile number.
If you can't do this via the Welfie app, email welfie@picturewealth.com with:
- Your full name
- The email address registered to your Welfie account
- Your new mobile number
What to expect
- Most requests are actioned within 12 hours during the working week.
- Requests submitted over a weekend or public holiday can take up to 48 hours to action.
- Once your number's been updated we'll confirm in chat (or by email if that's how you reached us) so you can sign back in.
Need more help?
If anything isn't working after we've updated your number, message us in chat and we'll dig into it.