Updating your email address
If you've changed email addresses, our team will need to update it on your PictureWealth account. Here's how to request the change.
Why does our team have to do this?
Your email address is tied to both your Welfie sign-in and our adviser records, so it needs to be updated in our official system after we've confirmed a couple of details with you — not in the app. Updating it through our team means your adviser, our records, and your app login all stay in sync.
There isn't a self-service option to do this from inside the app.
How to request an update
The fastest way is to chat with us in the Welfie app — open the chat icon at the bottom of the screen and let us know you'd like to update your email address. We'll confirm your identity and ask for the new email.
If you can't get into the Welfie app at all, email welfie@picturewealth.com from your new email address with:
- Your full name
- The email address currently registered on your Welfie account
- The new email address you'd like to use
What to expect
- Most requests are actioned within 12 hours during the working week.
- Requests submitted over a weekend or public holiday can take up to 48 hours to action.
- We'll confirm the change is done either in the same chat or by email — whichever way you got in touch. There's no separate in-app notification, so once you've heard from us, just sign in again with your new email.
Need more help?
If you're not able to sign in with your new email after we've confirmed the change, message us in chat and we'll dig into it.